Blackbaud Sphere Idea Bank

How does it work?
1. Sphere users submit their ideas.
2. The community discusses and votes for ideas
3. The best ideas bubble up to the top.
4. Product Management reviews the best ideas for placement on the Sphere product road map

**Please be as descriptive as possible and tell us how the idea would benefit your organization.

**For product support and/or to log a defect please contact Blackbaud Customer Support https://www.blackbaud.com/support/support.aspx

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  1. Ability to create unique email confirmations/auto response (to donation/registrations) based on defined criteria

    Merged with this several ideas about having the option to send different email confirmations. Please add your ideas on this topic by commenting

    1. Based on language preference. Allow the confirmation to be in the language preferred by the donor/registrant

    2 . Based on designation. Each donation form can have several designations that donors choose from. But the form currently has only one email confirmation that has to be generic enough to fit any designation donors had chosen. This is far from ideal so it would be good to have the ability to create an email confirmation for each designation…

    163 votes
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      under review  ·  6 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
    • Allow us to edit the Send time on email campaigns

      Right now when you schedule a mailing, it locks in. If you want to delay it, you can't - you have to recreate it. This is laborious (especially if you have tracking set up). We should be able to alter the send time leading up to the actual send within a reasonable window. We should also have a CANCEL failsafe button.

      127 votes
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        not in the 18 month road map plan  ·  2 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
      • Make onscreen confirmation messages editable

        It's great to be able to edit confirmation emails through Advanced Confirmation, but it would be helpful to be able to edit the onscreen confirmation that donors/participants receive once they submit the form.

        81 votes
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          2 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
        • Allow people to re-subscribe to email campaigns

          Right now, if a person unsubscribes from an email campaign or the account, there is no self-service way for them to add themselves back. The NPO cannot add them back either - it requires a Support request. People should be able to reverse this choice - as should the nonprofit. Please make it possible for an "unsubscribe" to be reversed (without being forced to use the inflexible newsletter feature).

          78 votes
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            0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
          • Allow admins to resend a confirmation email for donors and participants in forms and FAF

            Currently, there is no way to resend the original confirmation email. Instead, we have to copy the confirmation text through Interactions>Activities. In FAF, there is a box for sending another email confirmation (through manage initiative records) but that sends a generic, uncustomizeable email which will not work either. Could we use a checkbox like that to send the same email they get at the time of transaction? Or the on screen display?

            59 votes
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              0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
            • Allow member profiles to send to two email addresses

              We have some members who want to receive our email at two email addresses, for example a work address AND a home address. Right now the only way for us to accomplish this is by having two separate records for the person, which is not ideal for a number of reasons. We currently force them to pick one and then put their alternate email address in the "email 2" field, but as far as I know, the "email 2" field doesn't do anything.

              24 votes
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                1 comment  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
              • Improve eMail reporting features

                I want to be able to generate an eMail report (preferably that exports to Excel) that has the name of the mailing, the date and time it was sent, Total Email Addresses in Query/Subscriber Base, other deliverability data (success rate, unsubscribes, suppressed), open rate, and click-through rate. These are VERY basic reporting metrics that can be cobbled together but it is very time-consuming. The eMail module already has a "report" function per "campaign", but since the report lacks BASIC data such as date of the mailing and cannot be exported, it is essentially useless.

                21 votes
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                  3 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
                • Add ability to insert dynamic content to email confirmations

                  For example - recognizing who signed up for eNews via an online form and showing subscribe button in the email confirmation only to those who didn't.

                  17 votes
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                    1 comment  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
                  • merge field for total donor contribution

                    It would be great to have a merge field with email campaigns that would bring in the donor's gift amount (total contribution amount). When I look under Website Info > Event Text > and under our Donation Confirmation section... I see a Total Contribution Amount field that is pulled in from the EventField section. It would ideal if the same field was located in the email content section under Event Fields.

                    15 votes
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                      under review  ·  0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
                    • Allow Template Changes to System-Generated Emails

                      All emails to users should be customizable based on their needs. With system-generated emails, changing the template would require a change for ALL organizations. So this currently cannot be done as a "one-off" just for your organization. Emails like password reset assistance pull from the event information section and are not updatable outside of that area.

                      14 votes
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                        0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
                      • Enable the capability to bulk remove eNewsletter subscribers from the subscriber base

                        It is possible to delete individual contacts from eNewsletter subscriber bases, but you cannot bulk remove people from the base.

                        13 votes
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                          0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
                        • 12 votes
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                            0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
                          • Make the waitlist confirmation emails customizeable.

                            Even though an event might be full, we'd like to send an immediate positive, encouraging message for future potential participants.

                            12 votes
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                              0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
                            • allow users to set their local time zone

                              For email, CMS and across all reporting it would be extremely useful to be able to set your own time zone so that when you schedule an email send you don't have to calculate out what time that is in your location. And the same goes for all the reporting across CMS and emails -- you always have to calculate out what time things really happened. It's a pain and it's really confusing when I show reports to my manager and coworkers.

                              12 votes
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                                0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
                              • Notification email to participants receiving donations to their personal web page

                                The donor notification email that goes to participants when a donation is made is a general notification and doesn't show donation amount or who made donation. Participants use to receive this type of notification now it has changed. Paticipants do not want to go into their Headquarters to see this type of information. Please change it back the way it use to be. Thank you!

                                11 votes
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                                  0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
                                • Advanced Confirmation Set UP in Sphere

                                  When allowing constituents to register for more than 1 it would be nice to be able to pull that information of how many they registered for show up in the advanced set up email.

                                  10 votes
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                                    0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Be able to send a TEST EMAIL before you send to your entire list!

                                    I would never send out a publication without seeing it first! I REALLY would like to be able to see a copy of my email before I send it out to my distribution list of more than 1000 people!

                                    10 votes
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                                      1 comment  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
                                    • incorporate ATTRIBUTES as dynamic content we could include in the CONFIRMATION EMAIL.

                                      There needs to be a way to input the add-ons (attributes) that people select on a registration form into the confirmation email. I get so many confused people who think they added a mixer, or a lunch, but it doesn't show up on their confirmation email, so then they have to contact me to see if it's confirmed. It creates more work for me, they're confused, and it seems like it's an easy issue to be corrected. Thanks!

                                      9 votes
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                                        1 comment  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Add the ability to see overall reporting that includes Recurring Emails

                                        Currently, Recurring Emails are not supported in the overall/summary Email Campaign reporting. We believe that this information should be available, as it makes reporting and see trends in recurring emails very hard without it.

                                        9 votes
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                                          0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Restore deleted mailings

                                          Allow admins to restore a deleted mailing or campaign if it was accidentally deleted.

                                          9 votes
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                                            0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
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